Requesting Package Photos for Inspection Before Shipping

How to Request and Use Package Photos for Condition Inspection with Stackry

At Stackry, we understand the importance of ensuring your international shipments arrive safely and in perfect condition. To help you inspect your packages before shipping or facilitate claims for damaged deliveries, we offer a photo documentation service. This guide explains how to request package photos and use them effectively.

Why Request Package Photos?

Requesting photos of your package allows you to visually confirm the condition and contents before we ship your order internationally. This helps identify any damages, discrepancies, or safety concerns earlier. Additionally, if your shipment arrives damaged, photos of the damaged package and contents can support refunds or replacements with carriers or retailers.

How to Request Package Photos

1. Log in to your Stackry account dashboard at

   https://www.stackry.com

2. Navigate to your package details or shipments section where your received packages are listed.
3. Select the package you want a photo of and click on the "Request Photo" option.
4. Specify if you want photos before shipping or photos of damaged packages after delivery.
5. Submit your request. Please note that photo requests before shipping may incur additional service fees.

Understanding Additional Costs

Photo documentation before shipping requires manual handling and processing which may involve extra costs. We provide transparent pricing details in your account, so you can review fees before confirming your photo request.

Using Package Photos to Address Damages

If your shipment arrives damaged, request package and content photos through your Stackry account. These photos are essential to document the damage and facilitate any refund or replacement process with the shipping carrier or retailer. Be sure to report damages promptly according to our claims policy.

Additional Tips for Package Safety

• Review your shipment details carefully before requesting photos.
• Consolidate packages to minimize handling damage risks.
• Follow Stackry's packaging guidelines to protect your items.
• Contact our customer support if you have questions about photo requests or claims.

Contact Stackry Support

For assistance with photo requests or any questions about package condition inspections, please contact our support team via your Stackry account or email us at [e-mail]. We are here to provide transparent, customer-focused help to ensure your international shipping experience is smooth and secure.